AFTERSALES

AFTERSALES

Here at McPhee Mixers we have a dedicated Aftersales Team to provide technical support and peace of mind for our customers. Here at McPhee Mixers we have a dedicated Aftersales Team to provide technical support and peace of mind for our customers. Here at McPhee Mixers we have a dedicated Aftersales Team to provide technical support and peace of mind for our customers.

We strive to achieve continued relationships with our customers throughout the life cycle of the products and services provided.

All our products and services provided come with a twelve month warranty period as standard and we now have a national network of approved repair shops covering both the UK and Europe.

We also have our own multi-skilled Service Engineers equipped with the latest technology and mobile workshops, who are able to attend on-site at the customers premises to carry out specialised servicing and repairs to all sizes and denominations of mixer. This includes all types of small repairs and with our shop back-up includes major jobs such as drum changes and re-blades also.

Our Engineers undertake regular training to ensure they remain up-to-date with both product & vehicle technical knowledge and also legislative requirements with respect to Type Approval and Body Builder guidelines.

In the unfortunate event that you encounter a problem with a part or service provided by McPhee Mixers please ensure the following procedure is followed. Failure to do so may invalidate any remaining warranty and result in non-payment of any associated invoices:

  • Contact the office on 01698 823422 and ask for the “Aftersales” Department.
  • If your call is not answered immediately please leave a message with our office team stating your company name & contact number along with details of the problem you are experiencing.

The Aftersales Department will then advise what action is to be taken and, where applicable will issue an office order number if an external repair is required.


 



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